FAQ

Answers to common questions
When I can check-in and check-out?

Check-in is from 2:00 pm till 11:30 pm on the date of arrival. Check-out is anytime up until 11:00 am on the date of departure. You are welcome to stay in common areas of the hostel before check-in and after check-out, or to use our free luggage storage room.

I’m arriving late, will reception be open?

If you are arriving after 11:30 pm, please notify us in advance or your reservation will be marked as no show. For shared dormitories very late check-ins are not accepted.

Do you need my ID/passport at check-in?

Yes. All guests, including minors, are required to show an identity document with a photo (ID card or passport) upon check-in.

What is your cancellation policy?

If you made a Standard reservation, you can cancel free of charge until 2 days before your arrival date. Cancellations are only accepted by e-mail. For Non-refundable reservations cancellations are not accepted under any circumstances. If you made booking through an external booking website or online travel agency, you need to contact them directly to cancel your reservation.

Do I need valid credit/debit card for reservation?

Yes, a valid credit/debit card is required to guarantee your reservation with us. If you made a Standard reservation, you will be charged a prepayment of the first night in 2 days before your arrival. For non-refundable reservations the full amount is charged in advance. Non-valid credit/debit cards will result in the cancellation of your reservation.

What payment methods do you accept?

We accept the following payment methods: cash, credit and debit cards (Visa, MasterCard, Maestro). A credit/debit card surcharge fee of 0.5% is added.

Can I change my booking?

Send us e-mail with your booking details and information about the modifications you need. We can change dates of your stay only if there are beds/rooms available on the required dates.

Group booking (9 people or more)

If you would like to make reservation for a group of 9 people or more, please, contact us by e-mail. Group reservations are non refundable and require the full payment at least two weeks prior to arrival.

Are people under 18 allowed in the hostel?

Families with children under the age of 16 can stay in the hostel, but only in private rooms. Young guests older than 16 and under 18 traveling alone must have a notarized authorization signed by a parent or a legal guardian to be able to stay in the hostel.

Do you provide breakfasts?

No, unfortunately, we don’t, but you are welcome to use our guest kitchen to cook your own meals.